General Conditions of Sale of FIVE ACES
Thank you for your interest in our products! You will find below the General Conditions of Sale applicable to your purchase, which aim to explain your rights. If you have any questions, do not hesitate to contact us, we will be happy to explain how they work. This part is about details like who you buy your items from (section 1), how to place an order (section 2), prices (section 4), shipping and delivery (section 6), right of withdrawal (section 7) and guarantees (section 9). We hope your purchases go well!
These General Terms and Conditions of Sale (the “General Terms and Conditions of Sale”) apply when you (“Customer” or “you”) place an order with FIVE ACES on fiveaces.eu, (the “Website”).
We sell products in different countries, so these Terms and Conditions are intended to apply worldwide. However, additional laws may apply depending on the country where you live.
We comply with these applicable laws, and nothing in these Terms and Conditions shall be construed as limiting your rights, if the relevant laws provide you with greater rights than those set out in the terms set out here.
By accepting these General Conditions of Sale, you understand and accept that any order, purchase or transaction is made exclusively between the Company and the Customer.
When you receive an order confirmation from us, it means that your order has been accepted and that a purchase contract has been made. We recommend that you keep the order confirmation for any future contact with us. We may reject an order for various reasons, for example if you provide incorrect personal data or if you have a liability for non-payment of debts.
Until you receive this confirmation from us, you have the option of canceling your order. In this event, we will refund any payment made by you or your payment or credit card company.
We can cancel an order in the event of a shortage of stock (if the product is indicated in stock when you order) concerning the products ordered. We will then refund any amount paid and inform you of the existence of equivalent products if they are available. In case of product indicated out of stock when ordering.
If no restocking times can be provided to you, we can cancel your order and issue you a credit note.
For products with a manufacturing delay, the order cannot be canceled
The products ordered remain our property until we have received full payment for their sale.
Customer information, etc.
You are responsible for the accuracy of the personal data you provide to us.
You are responsible for all purchases made with your login credentials.
So be sure to keep your login credentials secret and prevent any unauthorized person from accessing them.
Do not hesitate to contact us if you suspect an unauthorized person has obtained access to your login credentials.
Prices, fees, etc.
The prices indicated on the website apply to orders placed on the website.
All prices are in the currency shown on the Website and include VAT where specified (however, depending on your country of residence, VAT may not apply to your purchase).
Unless otherwise stated on the website, prices do not include payment or postage costs, which are shown separately.
Also note that local charges (such as currency conversion fees, payment or credit card fees, sales taxes, customs duties, etc.) may apply, depending on your local regulations. country of residence.
These costs are your responsibility and will not be reimbursed by us.
Special offers We are likely to offer from time to time, for specific products, more favorable conditions than those indicated by the General Conditions of Sale, for example, with regard to the right of withdrawal or free returns.
These more favorable conditions are only valid for a limited time, until the products concerned are out of stock, and can be canceled at any time.
In the event of withdrawal, the General Conditions of Sale will again apply in their entirety.
Dispatch and Delivery Products in stock are generally supplied within the timeframe indicated on the website. The estimated delivery time of an order is indicated in the order confirmation.
In the event of a delay in delivery, we will notify you and continue to follow up on your order.
You can cancel the order if the delivery is delayed for more than 30 days and you are not responsible for this delay.
Depending on the delivery method chosen, you may be asked to go to a specific delivery location to pick up the order.
You must present yourself there within the deadlines indicated in the delivery notice.
If you do not collect the delivery in time, additional charges may apply and the order may be returned to us at your expense.
We reserve the right to cancel the order if the delivery is not collected in time.
FIVE ACES guarantees the conformity of the product delivered with the essential characteristics described on the site and this for use in accordance with its intended purpose.
The customer is required to check the condition of the packaging and the conformity of the product delivered, and to make any reservations on the carrier's delivery note, if any.
If nothing is reported on the delivery slip, no refund or compensation can take place.
Right to retract
You can cancel your order by notifying us within 14 days of receipt of the products ordered.
You must then inform us of your withdrawal by indicating your name, your physical address, your e-mail address, your order number as well as a description of the products subject to the withdrawal, for example by using the online form on website. You must also return the canceled products to us without delay at your expense, within 14 days of your notice of withdrawal.
You are responsible for the condition of the products during their return.
This is why we strongly recommend that you send them well packaged, undamaged and in their original box or packaging.
When you cancel, we will refund the price you paid for the canceled products, including postage for standard delivery (the cheapest delivery method, which means you will not be reimbursed for additional expenses caused by the choice of express or other delivery).
We will nevertheless deduct from the amount to be reimbursed any depreciation in the value of the products, if this is due to the fact that you have handled them more than was necessary to determine their function or characteristics.
Shipping costs are also only refunded if the returned products constitute an entire order, and not if you cancel only part of the order.
We will pay the amount to be refunded as soon as possible, and within 14 days of the notice of withdrawal.
However, we will delay payment until we receive the returned products or proof that they have been sent to us (delivery certificate).
Reimbursement will be made with the same payment method you used to pay for the canceled products, unless otherwise agreed.
Your right of withdrawal does not apply to contracts which: relate to a service which has been fully performed, if, when placing your order, you accepted from the start of the performance of the service that there would be no right of withdrawal after completion of the service relate to goods or a service for which the price depends on fluctuations in the market which we cannot control and which may occur during the period between your receipt of the canceled products and your withdrawal notice. relate to goods which have been manufactured to your specifications or which are clearly personalized relate to goods which may deteriorate or expire rapidly relate to goods whose seal has been broken and which cannot be returned due to health or hygiene risks , if the seal has been broken by you relate to goods which, after delivery, by their nature have been irreversibly mixed with other items relate to sealed audio or video recordings or sealed computer software, the seal of which has been broken by you relate to particular issues of a newspaper or magazine relate to digital content delivered outside of a tangible medium, if you have explicitly accepted delivery in this way and accepted the absence of right of withdrawal relate to cultural and sporting events, or any other similar leisure, food, catering activity, or any other similar service service, as well as accommodation, transport of goods or delivery of vehicles, where we would not be able to provide the service on a specific day or period.
Guarantee and complaints
Some of our products may include warranties
Information about these warranties is provided on the website or in these Terms and Conditions.
The order confirmation constitutes the warranty certificate.
Our warranty only covers defects in original construction, and therefore does not cover defects appearing during or after the making of changes to the function or appearance of the products, such as rebuilding, improvement or any other product configuration.
You have the possibility to make complaints concerning products considered to be defective according to the applicable consumer protection legislation for a period of 1 month (or any additional period provided for by applicable law) from receipt of the products.
You must then inform us of your complaint by indicating your name, your physical address, your e-mail address, your order number as well as a description of the products which are the subject of the complaint, for example by using the online form on website.
You must also make the complaint as soon as possible after the discovery of the defect.
Any complaint made within two months of the discovery of the defect will always be considered as registered within the time allowed.
Limitation of Liability
Insofar as the applicable law does not mention provisions to the contrary, our liability is limited to direct damages and in no case to indirect damages, such as loss of income, etc.
Intellectual property rights
The website and its content are owned by us or our licensors and are protected by intellectual property and marketing laws.
This means that trademarks, company names, product names, images and graphics, site design, layout and information about products, services and other content should not be copied. or used without our prior written permission.
Disclaimer We reserve the possibility that our website contains errors, for example errors concerning images or typographical errors, in particular errors in product descriptions or technical specifications, inaccurate prices or incorrect information concerning the availability of products. a product in stock.
We are entitled to correct any obvious errors and to modify or update the information published on the website at any time accordingly.
Images on the website are used for illustrative purposes only and do not constitute a guarantee of the exact number of products you may receive when placing an order, or of the exact appearance, function or origin of the products. products.
Modifications to the General Conditions of Sale
We may modify these General Conditions of Sale at any time.
We will then publish the modified General Conditions of Sale on our website, which will not take effect until you have accepted them (on the occasion of a new order or during the consultation of the website).
Applicable law and disputes
In clearing a dispute, we endeavor to respect any decision taken by national consumer protection authorities.
Any dispute relating to the interpretation or application of these General Conditions of Sale will be governed by and interpreted under the laws of the country or state where we conduct our business and will be subject to the non-exclusive jurisdiction of the court of the place. of incorporation of our company. "Non-exclusive jurisdiction" means that you have the option of bringing a claim against us in another country if permitted by applicable law.